Data Protection and Privacy Policy

Tenhaven ltd (“Tenhaven” or “The Company”) are committed to protecting the privacy of our users. We want to provide a safe and secure user experience, thus we have procedures and security features in place to keep your data secure and private once we receive it.

The Information We Collect and How We Use It

Your personal details, including your CV, are held and used by us for the following purposes:

  • To advise you on your career options, to match you with relevant opportunities, to assist us in finding you the position that most suits you;

  • To assess your profile against job vacancies for which you have applied;

  • To keep you informed of Tenhaven services and news/events;

  • To compile anonymous market intelligence.

We may also need to share some of the categories of personal information with other parties, such as external contractors and our professional advisers. This information (in almost all cases) is only shared for the delivery of our service to you or to comply with our legal obligations.

We seek to ensure that our information collection and processing is always proportionate. We will notify you of any changes to information we collect or to the purposes for which we collect and process it. 

Where information may be held

Information may be held at our offices and those of our group companies, and third-party agencies, service providers, representatives and agents as described above. Information may be transferred internationally to other countries around the world, including countries that do not have data protection laws equivalent to those in the UK, for the reasons described above. We have security measures in place to seek to ensure that there is appropriate security for information we hold.

Disclosures of Your Information

We will share your information within Tenhaven where necessary in order to provide you with our services. We will only share your details with prospective employers with your consent.

Tenhaven engage the services of third-party service providers (Data Processors) in order to manage day to day business affairs, including but not limited to the sending emails and storage of data. Personally identifiable information will be contained within these solutions and a complete list of these providers is available upon request by emailing us. Tenhaven and our data processors are bound by GDPR compliant contractual agreements in order to ensure the protection and correct handling of your personal information.

Whenever data containing your personably identifiable information is transmitted to a prospective employer, we will always ask you for your consent beforehand.

We may pass on your personal information if we have a legal obligation to do so. We also reserve the right to disclose the information we have collected about you to our professional advisors and to other persons to the extent that Tenhaven ever contracts out any aspect of the operation of its recruitment agency services.  These third parties will be acting under similar undertakings of confidentiality as Tenhaven.

How long we keep your information

The period for which we keep your information is dependent on whether or not we have placed you.

Where we have been not yet placed you in a temporary or permanent assignment, we will retain your data for 6 years from the date we last contacted you in our database. If we have placed you, we will retain your information for 6 years from the date of placement or date on which you last worked for us.

We will retain certain pay-related and other financial information for 6 years in order to comply with our legal obligations.

Retention Of Data

Retained data is reviewed every 6 months to establish its age and when data is no longer required or has reached its maximum time limit, it will be appropriately destroyed. If you believe we are in possession of personal data that you wish us to delete prior to these pre-determined times, please contact us to request deletion.

 

Keeping your personal information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

Data Portability

GDPR pertains to certain requirements on data controllers for the portability of personal data. The data stored on our database is controlled by the Company. Tenhaven permit the portability of data on mobile devices such as mobiles or laptops, as well as advocating home working, under restriction and/or limitations. This is also for the benefit of data subjects. Access to this data can be terminated or limited as and when necessary to prevent data breaches or leaks. Every reasonable step is taken to ensure that Tenhaven data accessed outside of our network is secure.

Reporting Data Breaches

As per the GDPR guidelines we would analyse any suspected data breach and report it within 72 hours of becoming aware of the breach. Unless the breach itself is considered low risk, breaches would be reported to the top authorities, which would be the ICO (Information Commissioner’s Office). Once a data breach or leak has been detected then it would be reported to this authority. A data break or leak includes but is not limited to: a lost USB stick, loss or theft of portable devices, or data sent to the wrong person. We have processes and policies in place to avoid any potential data breaches. We train all of our staff on the importance of data security and what their responsibilities are with safeguarding data that Tenhaven processes.

Internal Policies for GDPR

Tenhaven execute a stringent security and access policy for employees that safeguards data and protects the integrity of data. 

Use of Cookies

A cookie is a small data file which is sent from a web server to a web browser when that browser visits the server’s site. Find out more about the use of cookies on www.allaboutcookies.org. Cookies are used on Tenhaven websites to remember your login, to track web traffic on an aggregate basis (so that no individuals are identified). Most browsers allow you to turn off cookies. However, switching off cookies will restrict your use of our website.